Skip to main content

Forgot password

Reset your AskPhi password using a one-time code sent to your email.

The flow has three short screens: Forgot password → Verify OTP → Reset Password.

Before you start​

  • Access to the email address linked to your AskPhi account.
  • 5 minutes (the code expires fairly quickly — check your inbox right away).

Step 1 — Request a code​

  1. From the sign-in screen, click Forgot password?.
  2. Enter your Email or Username. Either works:
    • If your input contains @, AskPhi treats it as an email.
    • Otherwise, AskPhi looks it up as a username.
  3. Click Send Verification Code.
  4. A toast confirms "Verification code sent to your email" and you'll land on the Verify OTP screen.

Step 2 — Verify the OTP​

  1. Open your email and find the message from AskPhi.
  2. Copy the 4-digit code.
  3. Paste it into the OTP field on the Verify OTP screen.
  4. Click Verify Code.

A success toast appears and AskPhi takes you to the Reset Password screen with a secure token already attached to the URL.

Didn't receive the code?​

  • Wait up to a minute and check your spam folder.
  • Click the Resend link below the OTP input. After you resend, AskPhi enforces a 3-minute cooldown before another resend is allowed. You'll see a Resend code in MM:SS countdown until the timer ends.

Step 3 — Set a new password​

  1. Type a new password into New Password. It must be:
    • At least 8 characters
    • Contain at least one uppercase letter
    • Contain at least one lowercase letter
    • Contain at least one number
  2. Repeat the same value in Confirm New Password.
  3. Click Reset Password.

A toast says "Password reset successfully!" and you're sent back to the sign-in screen. Sign in with your new password.

Troubleshooting​

  • "Failed to send verification code" — the email or username is not recognized. Try the other identifier
  • "Failed to verify OTP" — the code is wrong or expired. Click Resend to get a new one.
  • Passwords don't match — the two password fields must be identical.

Next​